Frequently Asked Questions
Everything you need to know about your Nominal experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your jewelry?
Yes, all Nominal jewelry comes with a lifetime warranty against rusting or tarnishing. We use high-quality stainless steel and real gold plating to ensure longevity.
How should I care for my Nominal pieces?
To maintain the shine, we recommend wiping your jewelry with a soft cloth after use. Avoid direct contact with harsh chemicals, perfumes, or excessive moisture.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.